Results 1 to 4 of 4

Thread: [FAQ] How to Contact tap4fun Customer Service as a Player (New Interface)?

Threaded View

  1. #1
    Section Leader Nachteule's Avatar
    Join Date
    Aug 2015
    Location
    Germany
    Posts
    1,614

    Lightbulb [FAQ] How to Contact tap4fun Customer Service as a Player (New Interface)?

    .
    .
    Nobody is perfect and so every now and then you may discover suspicious game behaviour probably because of a bug in the game. If you think you encountered a bug first try to document that (photo, screenshot), then report it!

    The report procedure is described here:

    1. Go to your settings tab inside the game and open "CONTACT":

    Screenshot_2017-04-04-08-17-48.jpg

    2. Open "Support":
    Screenshot_2017-04-04-08-19-26.jpg

    3. A separate help interface opens. You can browse the topics here but in case of an unknown issue or a bug click/tap on the search icon:
    Screenshot_2017-03-27-00-04-57.png

    4. Scroll down and open "CONTACT US" (Note: VIP0 players have to follow instead the steps described here before continuing with step 5.):
    Screenshot_2017-03-27-00-05-46.png

    5. This starts a "New Conversation":
    Screenshot_2017-03-27-00-06-12.png

    6. Enter topic, your name and your e-mail address and then press the arrow icon on upper right side:
    Screenshot_2017-03-27-00-10-12.png

    Now you have filed an incident.
    Last edited by Nachteule; April 4th, 2017 at 07:33.
    Galactic Chairman
    Repair Station Section Leader
    Event log: https://docs.google.com/spreadsheets...it?usp=sharing
    PVP: Raksha [+T3], Vela'rath [+15], Nicholas [+15], Slade T-IV [+15], Roland [+15]

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •