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Thread: Weekly card

  1. #21
    Brigadier 0rca234's Avatar
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    Did anyone here get a message saying they had 1250 credits deducted from their accound beacuse the purchase was cancelled or refunded? I did not cancel this order but they still took 1250 credits away.

    I still got the 2500 credits from the week card though.

  2. #22
    Three-Star Admiral ASR1927's Avatar
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    Quote Originally Posted by 0rca234 View Post
    Did anyone here get a message saying they had 1250 credits deducted from their accound beacuse the purchase was cancelled or refunded? I did not cancel this order but they still took 1250 credits away.

    I still got the 2500 credits from the week card though.

    https://www.facebook.com/groups/9595...2298917122444/

  3. #23
    Hi guys, were all in the same boat. Two days ago, they compensate the missing 2500 credits and yesterday they took 1250 back....something go es really wrong these days!

  4. #24
    Super Moderator z3nithor's Avatar
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    Yep. My guess is somebody interpreted it wrong and thought that players were supposed to get only 2500 total, not 1250+2500.

    I activated week card on the first day (aka the bugged day) and received the Week Card credits via the 2500 mail disbursement. Then the following day received a "you canceled/refunded your credits, so we're taking back credits" notice. I'm curious if those who activated the Week Card on a day in which it was working also received the 1250 credits deduction notice.

    PS: if you own a negative quantity of credits, you cannot dispatch Diplomats or perform free module adjustments.
    time's up.

  5. #25
    Super Moderator z3nithor's Avatar
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    Hate the HelpShift platform.. tap can simply close a conversation and all you can do is rate it, even if it's not resolved at all
    Thankfully starting a new conversation is really easy.

    My latest response was "we never deduct credits"
    time's up.

  6. #26
    Super Moderator z3nithor's Avatar
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    My affected accounts had their credits restored. A payment processing issue between Google and T4F resulted in several transactions appearing to have been cancelled or refunded.
    time's up.

  7. #27
    Brigadier 0rca234's Avatar
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    Quote Originally Posted by z3nithor View Post
    My affected accounts had their credits restored.
    Same here.

  8. #28
    Section Leader Nopo's Avatar
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    Good to know that restitution was carried out
    Nopo.s819 World 498 (iOS) aka StaleBread
    In existence since 2015 January
    Sertai ASEAN Force jika faham ayat ini. https://www.facebook.com/groups/495394470641302/
    Jangan lupa memperkenalkan diri

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