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Thread: Aquos Compose and Not Receive Extra 10x Rover chips

  1. #1
    Section Leader Nopo's Avatar
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    Aquos Compose and Not Receive Extra 10x Rover chips

    IMG_8955b.jpgA fellow ASEAN FORCE member had this situation.

    He already had 1 Aquos DNA chip from previous event. he now collects another Aquos DNA chip from http://galaxylegend.tap4fun.com/foru...-10-April-2016. When he composed the 2 DNA, he only received 5x TS-3 modules chips & 500,000 tech points. He did not receive the extra 10x Rover chips as per the description. The system definitely recognise his composition of Aquos because he got the TS-3 chips and tech points.

    He contacted Tap and he was informed that he since he received only 1 DNA for this event, he needed to get another 10x Rover chips, i.e. go 100% twice in this event, before he can get the other extra 10x Rover chips.

    Attachment 1199

    The way I interpret the description is

    1) compose Aquos OR 2) 10x Rover chips (every 2 times)

    will then get the following extras
    A) 10x Rover chips
    B) 5x TS-3 module chips
    C) 500,000 tech points

    So as long as compose (irrespective of when the DNA is received), he should get all 3 extras.

    Now from my previous experience of composing, I have always received any extras (if applicable), irrespective of whether I claimed 2 DNAs in the current ongoing event or previous event.

    Has anyone else encountered this personally or known of any other players who had the same experience as my AF member?

    If this is the new situation, it will affect many of the low spenders or savers who would save and get 1 DNA first and then later get the 2nd DNA in the next event, as they will not be receiving the full extras as per the description. Quite unfair to them.
    Nopo.s819 World 498 (iOS) aka StaleBread
    In existence since 2015 January
    Sertai ASEAN Force jika faham ayat ini. https://www.facebook.com/groups/495394470641302/
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  2. #2
    Section Leader Nachteule's Avatar
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    Hi Nopo,

    I agree with your interpretation. It should not matter when a player received the Aquos DNAs if the event description says "players who compose Aquos ... wil get..."

    In the past this was reliable.

    Could you please post a screenshot of the customer service response. The attachement to your post is not existent any more.
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  3. #3
    Section Leader Nachteule's Avatar
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    Update: Nopo, your fellow member should contact customer service again. My tap4fun repair station contact told me that our understanding of the event description is correct. If Aquos was composed during this event the 10 Rover Chips bonus should be given.

    (Names blurred for privacy reasons.)

    2016-04-08_13-26-06 Aquos Compose Missing Rover Chips Reward Bug.png
    Galactic Chairman
    Repair Station Section Leader
    Event log: https://docs.google.com/spreadsheets...it?usp=sharing
    PVP: Craven/Chris/Slade T-IV [+15], Sky Mightlis [+15], Penelope [+15], Galaxy Lord [+T3], Roland [+T3]

  4. #4
    Section Leader Nopo's Avatar
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    Yes i ask him to contact support again
    Nopo.s819 World 498 (iOS) aka StaleBread
    In existence since 2015 January
    Sertai ASEAN Force jika faham ayat ini. https://www.facebook.com/groups/495394470641302/
    Jangan lupa memperkenalkan diri

  5. #5
    image.jpg

    Hi guys
    Thanks Nopo for ur help
    Above I'm attach the answer from tap-cs

  6. #6
    Section Leader Nopo's Avatar
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    This is just a big misunderstanding from Tap customer service point of view.

    1) acknowledgment of not getting 10x rover chips from composing
    2) getting 1x rover chips with ever 30 draw is not the same as getting 10x rover chips from composing

    number (2) is not a substitute for (1)
    Nopo.s819 World 498 (iOS) aka StaleBread
    In existence since 2015 January
    Sertai ASEAN Force jika faham ayat ini. https://www.facebook.com/groups/495394470641302/
    Jangan lupa memperkenalkan diri

  7. #7
    Section Leader Nopo's Avatar
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    Bro RichYona should get clarification to get that 10x rover chip s in my opinion
    Nopo.s819 World 498 (iOS) aka StaleBread
    In existence since 2015 January
    Sertai ASEAN Force jika faham ayat ini. https://www.facebook.com/groups/495394470641302/
    Jangan lupa memperkenalkan diri

  8. #8
    One-Star Admiral Huu's Avatar
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    They still did not give Rover 10 x chips? My experience with support, are those - do nothing.

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